You both recognize me and call me by name when I come into the shop for chemicals. All in all, I’m totally pleased with my purchase.
We would recommend Prescott Spas as a first stop for anyone looking to buy a spa.
We moved to Prescott in March. We bought a Prodigy Hot Spring Spa from Nick at the end of April. Nick was very helpful and a pleasure to deal with. We would recommend Prescott Spas as a first stop for anyone looking to buy a spa.
Ruth & Jeff
I'm so very grateful I was smart enough to buy from you.
I got to tell you, that was the fastest service I've ever experienced in my entire life! Your guys were here no more than a couple of hours of sending the email to you. Now that's service!
I tell you this sincerely, I'm so very grateful I was smart enough to buy from you. Can you imagine the type of service I would have gotten from an off-brand tub/store. I'm sure Home Depot would have been out here in a flash (ha!). You can count on me to always tell anyone who's in the market for a hot tub to come see you. In fact, it may be me. Sandy and I are seriously considering selling our home for a bigger place. I would love to take the tub with me but you know how buyers are. They will always want the tub to stay with the house. That would be of course I would need a replacment.
Thanks again Steve.
Prescott Spas was the right decision that I made to purchase my new TX.
Prescott Spas was the right decision that I made to purchase my new TX. I delt with David and Erik and they were awesome. I feel that they had great people skills and wanted to know my story. The professionalism was above and beyond. Thank you Erik and David, you deserve a raise!!!
Lisa & Jim Walkley
We love the new spa and I really appreciated the time and effort they spent helping me choose the design and options that fit my needs.
These guys are great! We love the new spa and I really appreciated the time and effort they spent helping me choose the design and options that fit my needs. They obviously take pride in what they do, and from my initial visit to the showroom, the purchase process, and our delivery and demo, they really are top notch. The installation crew was on time, courteous, careful, and very helpful explaining the day to day maintenance and service requirements. Couldn't be happier, and we're already testing the waters!
Buying this spa is the best purchase we have ever made!
My husband John and I purchased our Jetsetter spa September 2007. Steve, Helena and their staff have always been friendly, honest and responsive to questions about our spa. My husband and I are constantly saying to one another that, "buying this spa is the best purchase we have ever made!" Owning our spa has been made better because of the good folks at Prescott Spas. We even purchased some outdoor patio furniture and the quality is fantastic. We purchase our spa chemicals from them, as well, and their consistent friendliness and integrity have made us loyal customers. We are always telling our friends to go get a spa there and make the "best purchase of their lives!" We enjoy doing business with Steve and Helena and will continue to do so in the future.
Greta & John Stromberg
I can say it has made a big difference in relieving my knee pain.
I bought my hot tub at Prescott Spas because of the great customer service. Have been using my tub for 4 months now, I can say it has made a big difference in relieving my knee pain. I dance 3 or 4 times a week and using the tub twice a day and ice packs has given me great relief so I can continue my active schedule. My Dr. was so impress with my progress, he has authorized my using the hot tub as a medical tax deduction.
The entire team at Prescott Spas are totally committed to providing 100% customer satisfaction.
The entire team at Prescott Spas are totally committed to providing 100% customer satisfaction. We purchased a Vanguard in 2010 and they have provided excellent service when needed. They know their business and are a pleasure to work with. I highly recommend Prescott Spas to anyone who is interested in quality spas sold and serviced by quality people.
All of the folks at Prescott Spa have been excellent to work with.
All of the folks at Prescott Spa have been excellent to work with. They are very helpful and willing to take the time to make sure you have the correct products and assist with any water quality issues that arise.
"We owned two substantially inferior spas but we weren't aware of Hot Spring Spas at the time. We would recommend HotSpring Spas to anyone."
We owned two substantially inferior spas but we weren't aware of Hot Spring Spas at the time. We would recommend HotSpring Spas to anyone.
Jon & Gail Kissel
I love my spa!
I love my spa! It is the most relaxing thing I can do after a long day work. I recommend for everyone.
We got a fantastic deal and we would recommend Prescott Spas to anyone looking for a spa.
We had the BEST experience purchasing our new spa. Helena is the most understanding and knowledgeable salesperson we have ever come across. We got a fantastic deal and we would recommend Prescott Spas to anyone looking for a spa.
The staff at Prescott Spas LLC is super-helpful and knowledgeable.
The staff at Prescott Spas LLC is super-helpful and knowledgeable. They're even prompt to reply to phone calls and emails!
Combining the spa time when I initially rise in the morning and an exercise program, the day starts off on a positive physical note.
Our Jetsetter has been a great health aide. I have a chronic heath issue that causes stiffness. Combining the spa time when I initially rise in the morning and an exercise program, the day starts off on a positive physical note. I made the neurologist a believer as my condition has progressed at a much slower rate than predicted. This means smaller dosages of medication over longer periods of time. Prescott Spas as a company has provided excellent advice on the maintaining of the unit. We purchased it 5 years ago as a refurbished spa. Only one service issue and that was "operator error."
We purchased a spa in 2009 after looking at many competitors in the area and have been very satisfied.
The owners Steve & Helena and staff are very knowledgeable and have excellent customer service. We purchased a spa in 2009 after looking at many competitors in the area and have been very satisfied. Everything they say about running and maintaining a spa is easy and inexpensive. Steve, the owner, personally came out and demonstrated the use, care and maintenance of the spa. We recently had a part fail and Steve personally came out to see the problem, he ordered the part and he called us when the part came in to install it. They worked in our time schedule plus came out exactly the specified time we agreed upon, not the typical 4 hour window. We also just went to the VIP party a few weeks ago and had a great time, we were surprised at all the wonderful food that was prepared. We were also very surprised at winning one of the prizes. Everyone we know who has used our spa we have told them the only place to buy is Prescott Spas, a comfortable store, no pressure and you will leave feeling respected.
Jim & Peggy Pape
They really understand customer service in a way that shows every time you walk through the door.
Best customer service we've ever received anywhere!! From the day we purchased our tub, to the continued visits for supplies, to service needs and multiple questions big and small over the last three years, we have NEVER been disappointed with Prescott Spas. They really understand customer service in a way that shows every time you walk through the door. Absolutely cannot say enough good things about all of the folks at Prescott Spas.
...I would strongly urge anyone with a yen to tub - either for the first time or - as in my case after several decades experience - to deal with Prescott Spas.
It's been about a month since Jim delivered the Hot Spring Flair - replacing the beloved but ancient and occasionally leaky Coleman.
Though I normally don't "do" testimonials I must tell you that Prescott Spas' products and service are exactly as promised...professional...with and expertise and commitment that's a real comfort to anyone about to invest substantial money.
Salesman Erik Hart was helpful to a fault. Owner Steve Kasten was caring enough to replace a set of steps without question - in fact everyone there seems to know precisely what's required to make a hot tub purchase a confidence-building experience.
The tiny waterfall and endless light options are wonderful - although my preference is normally for the marvelous celestial light show afforded by the dark skies of my mountain home.
In short I would strongly urge anyone with a yen to tub - either for the first time or - as in my case after several decades experience - to deal with Prescott Spas. Their ethics and exacting standards are extraordinary.
I cannot thank you enough for your help. Ken was wonderful!!!
I cannot thank you enough for your help. Ken was wonderful!!! Again, thank you again!!!! I believe that what goes around, comes around and you will receive many blessings for taking such good care of your customers.
We had been to a few other spa dealers and were very disappointed with products and (lack of) services offered.
We had been to a few other spa dealers and were very disappointed with products and (lack of) services offered. But , on walking in to Hot Springs, we were immediately impressed with the quality of products and the extreme knowledge that Helena offered about the spas. We love the idea of no chlorine and found the models to be very stylish and comfortable. We ended buying that very day and had the spa delivered into our backyard by crane (no easy feat considering the length of our lot!!!) within a week. Steve and Helena are both terrific people - trustworthy, really know their stuff, and fun - and offer an awesome product! We make a point to tell everyone that if they want a spa, Hot Spring is THE place to buy. We enjoy dropping in to say hi and always feel like friends when we do. Thanks!
Don & Cindy L.
Your staff was exceptional and the easy financing made it affordable.
Since purchasing my Jetsetter spa last December, I have had the pleasure of hydro-massage therapy in my own back yard. This has not only been a major stress reliever but has proven to be a relaxing, therapeutic method for me to combat the symptoms of advanced stage osteoarthritis in my hips, knees and feet. As a weekly supplement to daily traditional medicine, this is a wonderful homeopathic remedy that combined together, has greatly improved by sense of well-being, stamina and ability to continue to work-full time. Something that was doubtful last November when I came into your store to investigate this possibility. Your staff was exceptional and the easy financing made it affordable. I absolutely love my spa and highly recommend your product to people I meet. So cheers to you Hot Spring Spa! You've given me a new lease on life!
...you have in one small transaction, gained respect, goodwill, and repeat customer.
Business as it should be...
Unfortunately these day, dealing with many businesses is a nightmare. People seem not to care, offer as little help as possible, and act as if they are doing you a favor by taking your money. No ethics..No manners..No problem...
So when you find a place of business, that actually has Customer Service...Positive Professionalism...and Ethics...you don't know what to say at that moment you're actually experiencing it....other than a stunned Thank You.
Prescott Spas...you have in one small transaction, gained respect, goodwill, and repeat customer. By doing what others do not...Doing Business...as it should be.
Thank you...the side brace for the cover, it fits perfectly.
Cordially, L. Raab
The delivery team was every bit as professional and courteous as the sales team.
Last Monday we took delivery of our Solana TX spa. The delivery team was every bit as professional and courteous as the sales team. In a short time our spa was configured and set up exactly where we wanted it. The chemical schedule was explained in detail, and all of the materials were gathered up and taken away. We filled our spa and started heating the water, anxious to try it out that night.
Late that same night, we got into our spa for the first time. The sky was dark, the water was hot, and it was at that moment that I chose to propose, and she said yes.
Our Solana TX will always be special to us, for many, many years to come.
Matt and Sharon
The professionalism was above and beyond. Thank you Erik!
Prescott Spas was the right decision that I made to purchase my new TX. I delt with Erik and he was great. I feel that he had great people skills and wanted to know my story. The professionalism was above and beyond. Thank you Erik!
We would highly recommend Prescott Spas to anyone wanting information about a spas or purchasing a spa, they treat you like family.
We ordered a Hot Springs TX model spa 7 weeks ago from Nick at Prescott Spas in Prescott Valley. The Spa was delivered 3/15/12 and was everything it was said to be. The installers had to remove our 8 ft slider in order to get it set up in our kitchen area. We are very happy with the install and the service from both Nick our sales person and the installers. We would highly recommend Prescott Spas to anyone wanting information about a spas or purchasing a spa, they treat you like family. Thanks to Nick and everyone that helped us.
Eric & Carla
Without exaggeration they have saved me hundreds of dollars and hours of frustration with their troubleshooting and suggestions.
What can I say, these folks are GREAT. I first worked with David in 2010 and most recently Helena. Their knowledge, professionalism and helpfulness is difficult to find in retail/service these days. Although I am in Massachusetts and have an Authorized Hot Springs Dealer 20 minutes away I prefer to work with Prescott 2000 miles away. Without exaggeration they have saved me hundreds of dollars and hours of frustration with their troubleshooting and suggestions. Aside from nuisance daily chemicals I call on them for all of my questions and replacement parts. THEY ARE THE BEST!
You could not find a better company to buy one from than Prescott Spas on Highway 69.
I am almost 62 and just purchased a Hot Springs Spa in Prescott Valley. The economy is not at its best right now so my wife and I thought we would take a vacation...at home...on our patio! We have taken a few vacations in our lifetime but...buying a Hot Springs Spa...the vacation never has to end. My wife still works and I am retired. She works from home by computer...so when she is off work each night we go on vacation. She has always had trouble with her back so this is like having a chiropractor in the house. Those warm jets working on all those places that are stiff and sore.
You could not find a better company to buy one from than Prescott Spas on Highway 69. Helena & Steve make it so easy for you too! They have about eight spas in the showroom that you can try out to see which one works best for you. We went in on a Friday night and tried all eight. We narrowed it down to a couple of them and went back in on Saturday morning to make the final choice. We picked out the one we wanted, set up a time for the electrician to come out and had the spa installed the following Friday. For the next week we were in the spa three times a day. It is a great way to relax and discover your backyard all over again. Any questions Helena and Steve have my telephone number and you can call me directly. If I don't answer right away...leave a message because I am probably in the spa!
Tom & Irene Scott
This is truly the best spa and, I think, the best spa service company in northern Arizona.
We purchased our second HotSpring Spa from Prescott Spas two years ago, and we have been very pleased with the prompt and courteous service we've received. This is truly the best spa and, I think, the best spa service company in northern Arizona.
I'm a very happy with the overall service from Prescott Spas.
Starr and I have had our spa for 1 yr now. We still use our Jetsetter everynight, including winter hours up here in Chino Valley. Helena and her husband are very knowledgable when it comes to spas. I had some adjustment problems for a while (newbee) but they took their time to walk me through everything. Now it's a snap. I'm a very happy with the overall service from Prescott Spas. I tell all my friend when they're thinking about buying spa, to see them first, because of service and quality and friendliness.
Starr & Mike P
Your service and expertise were especially noteworthy considering we didn't purchase the tub in Prescott.
Many thanks for all the advice and assistance you provided us in getting out Hot Springs spa set up at our new home in Prescott. Your service and expertise were especially noteworthy considering we didn't purchase the tub in Prescott. We fully intend to purchase all our supplies and accessories from you. Hot Springs is indeed fortunate to have such a wonderfull dealership/representative in this area. We wish you continued success and would be happy to provide a recommendation for you to any future potential customers considering one of the fine products you carry.
Bob and Eileen S
' Kay broke her vertebrae in her back last winter, that moto-massage jet does a great job on her back. I find it does a great job on my feet, when I turn around and let it work up and down the bottoms of my feet.'
Kay broke her vertebrae in her back last winter, that moto-massage jet does a great job on her back. I find it does a great job on my feet, when I turn around and let it work up and down the bottoms of my feet.
Ralph & Kay Fiske
I give Prescott Spas my highest recommendation.
Dear Prescott Spas,
Thank you so much for helping me acquire my refurbished spa! The unit is indistinguishable from new and the delivery and support since the sale have been perfectly professional and courteous. As a naturpathic physician I often tell my patients about the therapeutic benefits of regular spa use. As the new owner of one of your spas I am thrilled to experience the relaxation, detoxification, and healing that the spa provides. I especially like the ozone and silver purification and filtration systems which insure an environmentally friendly and non-toxic spa experience. They also make keeping the spa maintained a breeze. I can hardly get enought of those adjustable jets soothingtired muscles and melting away stress. The benefits are priceless. I give Prescott Spas my highest recommendation.