We had been to a few other spa dealers and were very disappointed with products and (lack of) services offered.
We had been to a few other spa dealers and were very disappointed with products and (lack of) services offered. But , on walking in to Hot Springs, we were immediately impressed with the quality of products and the extreme knowledge that Helena offered about the spas. We love the idea of no chlorine and found the models to be very stylish and comfortable. We ended buying that very day and had the spa delivered into our backyard by crane (no easy feat considering the length of our lot!!!) within a week. Steve and Helena are both terrific people - trustworthy, really know their stuff, and fun - and offer an awesome product! We make a point to tell everyone that if they want a spa, Hot Spring is THE place to buy. We enjoy dropping in to say hi and always feel like friends when we do. Thanks!
Don & Cindy L.
Your staff was exceptional and the easy financing made it affordable.
Since purchasing my Jetsetter spa last December, I have had the pleasure of hydro-massage therapy in my own back yard. This has not only been a major stress reliever but has proven to be a relaxing, therapeutic method for me to combat the symptoms of advanced stage osteoarthritis in my hips, knees and feet. As a weekly supplement to daily traditional medicine, this is a wonderful homeopathic remedy that combined together, has greatly improved by sense of well-being, stamina and ability to continue to work-full time. Something that was doubtful last November when I came into your store to investigate this possibility. Your staff was exceptional and the easy financing made it affordable. I absolutely love my spa and highly recommend your product to people I meet. So cheers to you Hot Spring Spa! You've given me a new lease on life!
...you have in one small transaction, gained respect, goodwill, and repeat customer.
Business as it should be...
Unfortunately these day, dealing with many businesses is a nightmare. People seem not to care, offer as little help as possible, and act as if they are doing you a favor by taking your money. No ethics..No manners..No problem...
So when you find a place of business, that actually has Customer Service...Positive Professionalism...and Ethics...you don't know what to say at that moment you're actually experiencing it....other than a stunned Thank You.
Prescott Spas...you have in one small transaction, gained respect, goodwill, and repeat customer. By doing what others do not...Doing Business...as it should be.
Thank you...the side brace for the cover, it fits perfectly.
Cordially, L. Raab
The delivery team was every bit as professional and courteous as the sales team.
Last Monday we took delivery of our Solana TX spa. The delivery team was every bit as professional and courteous as the sales team. In a short time our spa was configured and set up exactly where we wanted it. The chemical schedule was explained in detail, and all of the materials were gathered up and taken away. We filled our spa and started heating the water, anxious to try it out that night.
Late that same night, we got into our spa for the first time. The sky was dark, the water was hot, and it was at that moment that I chose to propose, and she said yes.
Our Solana TX will always be special to us, for many, many years to come.
Matt and Sharon
You could not find a better company to buy one from than Prescott Spas on Highway 69.
I am almost 62 and just purchased a Hot Springs Spa in Prescott Valley. The economy is not at its best right now so my wife and I thought we would take a vacation...at home...on our patio! We have taken a few vacations in our lifetime but...buying a Hot Springs Spa...the vacation never has to end. My wife still works and I am retired. She works from home by computer...so when she is off work each night we go on vacation. She has always had trouble with her back so this is like having a chiropractor in the house. Those warm jets working on all those places that are stiff and sore.
You could not find a better company to buy one from than Prescott Spas on Highway 69. Helena & Steve make it so easy for you too! They have about eight spas in the showroom that you can try out to see which one works best for you. We went in on a Friday night and tried all eight. We narrowed it down to a couple of them and went back in on Saturday morning to make the final choice. We picked out the one we wanted, set up a time for the electrician to come out and had the spa installed the following Friday. For the next week we were in the spa three times a day. It is a great way to relax and discover your backyard all over again. Any questions Helena and Steve have my telephone number and you can call me directly. If I don't answer right away...leave a message because I am probably in the spa!
Tom & Irene Scott
I'm so very grateful I was smart enough to buy from you.
I got to tell you, that was the fastest service I've ever experienced in my entire life! Your guys were here no more than a couple of hours of sending the email to you. Now that's service!
I tell you this sincerely, I'm so very grateful I was smart enough to buy from you. Can you imagine the type of service I would have gotten from an off-brand tub/store. I'm sure Home Depot would have been out here in a flash (ha!). You can count on me to always tell anyone who's in the market for a hot tub to come see you. In fact, it may be me. Sandy and I are seriously considering selling our home for a bigger place. I would love to take the tub with me but you know how buyers are. They will always want the tub to stay with the house. That would be of course I would need a replacment.
Thanks again Steve.
This is truly the best spa and, I think, the best spa service company in northern Arizona.
We purchased our second HotSpring Spa from Prescott Spas two years ago, and we have been very pleased with the prompt and courteous service we've received. This is truly the best spa and, I think, the best spa service company in northern Arizona.
I'm a very happy with the overall service from Prescott Spas.
Starr and I have had our spa for 1 yr now. We still use our Jetsetter everynight, including winter hours up here in Chino Valley. Helena and her husband are very knowledgable when it comes to spas. I had some adjustment problems for a while (newbee) but they took their time to walk me through everything. Now it's a snap. I'm a very happy with the overall service from Prescott Spas. I tell all my friend when they're thinking about buying spa, to see them first, because of service and quality and friendliness.
Starr & Mike P
Your service and expertise were especially noteworthy considering we didn't purchase the tub in Prescott.
Many thanks for all the advice and assistance you provided us in getting out Hot Springs spa set up at our new home in Prescott. Your service and expertise were especially noteworthy considering we didn't purchase the tub in Prescott. We fully intend to purchase all our supplies and accessories from you. Hot Springs is indeed fortunate to have such a wonderfull dealership/representative in this area. We wish you continued success and would be happy to provide a recommendation for you to any future potential customers considering one of the fine products you carry.
Bob and Eileen S
' Kay broke her vertebrae in her back last winter, that moto-massage jet does a great job on her back. I find it does a great job on my feet, when I turn around and let it work up and down the bottoms of my feet.'
Kay broke her vertebrae in her back last winter, that moto-massage jet does a great job on her back. I find it does a great job on my feet, when I turn around and let it work up and down the bottoms of my feet.
Ralph & Kay Fiske
"We owned two substantially inferior spas but we weren't aware of Hot Spring Spas at the time. We would recommend HotSpring Spas to anyone."
We owned two substantially inferior spas but we weren't aware of Hot Spring Spas at the time. We would recommend HotSpring Spas to anyone.
Jon & Gail Kissel
I give Prescott Spas my highest recommendation.
Dear Prescott Spas,
Thank you so much for helping me acquire my refurbished spa! The unit is indistinguishable from new and the delivery and support since the sale have been perfectly professional and courteous. As a naturpathic physician I often tell my patients about the therapeutic benefits of regular spa use. As the new owner of one of your spas I am thrilled to experience the relaxation, detoxification, and healing that the spa provides. I especially like the ozone and silver purification and filtration systems which insure an environmentally friendly and non-toxic spa experience. They also make keeping the spa maintained a breeze. I can hardly get enought of those adjustable jets soothingtired muscles and melting away stress. The benefits are priceless. I give Prescott Spas my highest recommendation.